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Our team of certified professionals is ready to help you with equipment supply, maintenance, and technical support.

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Technical Support Request

For equipment breakdowns, urgent repairs, or technical issues. Emergency calls: +234 (0) 904 772 5569

General Enquiry

For partnerships, media, careers, or any other general enquiries.

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102, Mission Road, Benin City, Edo State

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FAQ

Frequently Asked Questions

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01

How quickly can FATRA respond to equipment breakdowns?

We operate a 24/7 emergency response service. For critical equipment failures, our on-call engineers typically respond within 2–4 hours for facilities in major cities, and within 24 hours for remote locations. We maintain field teams in all countries where we operate.

03

Does FATRA only work with large hospitals?

No — we serve healthcare facilities of all sizes, from district hospitals and clinics to tertiary teaching hospitals and specialist centres. We also support government institutions, NGOs, and private healthcare organisations. Our solutions are tailored to each facility's scale and budget.

04

Can FATRA supply specific brand equipment?

Yes. We are authorised distributors and service partners for many leading brands including Siemens Healthineers, Philips Healthcare, GE Healthcare, Mindray, Draeger, and others. We can also source equipment from other reputable manufacturers based on your requirements.

05

How long does it take to receive a quote?

For standard equipment and service enquiries, we respond with a preliminary quote within 24–48 business hours. For complex, multi-item, or government tenders, we typically require 3–5 business days to prepare a comprehensive proposal.

Ready to Work Together?

Need Reliable Medical Equipment Support?

Contact FATRA today and let our certified engineers deliver the solution your facility needs.

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